Retail Manager

Job Description

As a Retail Manager, you will be responsible for developing and executing strategies to improve sales, managing staff, and ensuring a top-notch customer experience. Join us to lead our retail operations in Durban.

Responsibilities

• Oversee recruitment and onboarding of new staff.
• Conduct regular meetings to align team goals and objectives.
• Utilize customer feedback for service improvements.
• Handle budget management and cost control measures.
• Cultivate strong relationships with customers.
• Collaborate with the regional manager for strategic planning.
• Lead team-building activities to inspire and develop staff.
• Manage loss prevention and shrinkage strategies.
• Facilitate training workshops on customer service.
• Evaluate and adjust store layout for optimal sales.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Relevant certifications preferred

Experience

• 5+ years of experience in a retail environment

Technical Skills

• Inventory Management
• Data Analysis

Soft Skills

• Communication
• Problem-solving

Certifications

• Retail Sales Management Certification
• Customer Service Excellence Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Strong negotiation skills: Experience in negotiating with suppliers for better deals and terms.
• Experience with e-commerce platforms: Knowledge in managing online store operations and marketing strategies.

Benefits

• Comprehensive health coverage
• Pension and provident fund contributions
• Annual leave and public holidays
• Training and development opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity and aim to create an inclusive environment for all employees.
• Work-Life Balance: We support a healthy work-life balance for our team members.
• Continuous Improvement: We are dedicated to the ongoing growth and development of our team.