IT Support Technician

Job Description

We are looking for an IT Support Technician to join our dynamic team in Durban. You will play a crucial role in providing technical assistance and support to our clients, troubleshooting hardware and software issues, and ensuring our systems run smoothly. As part of our IT Support and Administration team, your expertise will help us maintain optimal operations and enhance user experience.

Responsibilities

• Serve as the first point of contact for IT support.
• Troubleshoot network connectivity issues.
• Install security updates and patches on systems.
• Assist in managing user accounts and permissions.
• Support implementation of new software solutions.
• Provide input on improving IT processes and user experience.
• Coordinate with vendors for repairs and technical support.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science preferred

Experience

• 2-3 years of hands-on IT support experience

Technical Skills

• Active Directory
• Virtualisation technologies

Soft Skills

• Analytical skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of malware protection: Experience with antivirus setups and malware protection protocols.
• VoIP support experience: Familiarity with VoIP systems and softphones.

Benefits

• Comprehensive health and wellness programs
• Performance bonuses based on achievements
• Paid time off and public holidays
• Supportive work environment

Company Culture

• Innovation: Embracing creative solutions to improve our services and operations is key to our success.
• Work-Life Balance: We encourage our employees to maintain a healthy work-life balance.
• Community Engagement: Supporting local communities and initiatives is important to our company values.