IT Support Technician

Job Description

Tech Solutions Ltd. is looking for a motivated IT Support Technician to join our dynamic team in Port Elizabeth. You will be the first point of contact for our clients, handling their technical support queries and ensuring our IT systems run smoothly. This is an exciting opportunity for someone passionate about IT and customer service!

Responsibilities

• Deliver top-notch support to our users through effective troubleshooting.
• Assist with the setup and configuration of new devices and systems.
• Document resolutions to frequently reported issues for future reference.
• Collaborate with the IT team to improve system performance and reliability.
• Engage in training users on system functionality and best practices.
• Stay current with new technologies and IT trends to aid support functions.
• Employ active listening and professional communication to resolve user concerns.

Requirements

Education

• Certification in IT Support or related area
• Higher education qualification is preferred

Experience

• 3+ years of hands-on experience in technical support

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Basic understanding of cybersecurity best practices.
• Experience with ticket tracking systems: Hands-on experience using ticketing systems for issue tracking.

Benefits

• Attractive health and wellness benefits
• Training and certification support
• Flexible work hours
• Collegial work atmosphere

Company Culture

• Continuous Improvement: We are committed to personal and professional growth through ongoing feedback.
• Client Focus: Putting the client first is at the core of our values.
• Respectfulness: We promote an environment of mutual respect where everyone is heard.