Teasel Gig Operator

Job Description

As a Teasel Gig Operator, you'll be responsible for overseeing the Teasel Gig platform's operations, ensuring smooth functionality and high performance. You'll need to effectively manage multiple tasks and engage with both users and technical teams to enhance service delivery.

Responsibilities

• Act as the primary point of contact for all Teasel Gig platform queries.
• Ensure timely communication with users regarding their queries and issues.
• Track user feedback for continuous improvement of the platform.
• Identify trends in platform performance and user experience to drive enhancements.
• Assist in the development of marketing strategies for user growth and engagement.

Requirements

Education

• Relevant diploma or vocational training may be considered

Experience

• Experience in customer service or support operations is an advantage.

Technical Skills

• Customer Relations Management (CRM)

Soft Skills

• Adaptability

Languages

• English: Fluent

Advantageous

• Knowledge of Data Analysis Tools: Experience with software such as Tableau or PowerBI for analysis.
• Technical Support Experience: Background in technology support roles will be beneficial.

Benefits

• Comprehensive health insurance with dental and vision coverage
• Generous leave policies including public holidays
• Performance bonuses based on individual and team metrics
• Flexible work schedule to fit personal needs

Company Culture

• Continuous Learning: Our team is dedicated to ongoing learning and professional development.
• Employee Wellbeing: We prioritize the wellbeing of our employees with various wellness programs.