IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in maintaining the health of our IT systems. Your expertise will help resolve technical issues, assist users, and enhance overall productivity by providing exceptional support.

Responsibilities

• Provide first-level support for hardware and software issues.
• Assist users with troubleshooting technical problems.
• Setup and configure new equipment and software.
• Maintain inventory of IT supplies and equipment.
• Perform regular maintenance on IT systems and equipment.
• Ensure network connectivity and resolve issues related to LAN/WAN.
• Document technical information and resolutions for future reference.
• Participate in IT projects and support implementations.
• Collaborate with vendors for technical support and procurement.
• Train users on new software and technologies.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Troubleshooting
• Networking
• Customer Service
• Windows and MacOS Support

Soft Skills

• Problem-solving
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with managing user accounts and permissions in Active Directory.
• Familiarity with Help Desk software: Experience using ticketing systems for logging and tracking support requests.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team Environment: We thrive on collaboration and a supportive team structure, ensuring all voices are heard.
• Continuous Learning: We promote ongoing training and development, encouraging staff to grow their skills.
• Work-life Balance: Our company values the well-being of our employees, promoting a healthy work-life balance.