IT Support Technician

Job Description

We are looking for an IT Support Technician to manage our technical support services in Port Elizabeth. You will troubleshoot hardware and software issues, configure systems, and assist users in resolving technical problems while ensuring high levels of customer satisfaction.

Responsibilities

• Respond to user inquiries and provide solutions to technical issues.
• Install and configure software and networking equipment.
• Perform routine audits of systems and software updates.
• Monitor network performance and troubleshoot network issues.
• Work with vendors to resolve hardware problems and maintain service level agreements.
• Assist in training staff on new software and hardware features.
• Prepare monthly reports on help desk activities.
• Help in maintaining an efficient inventory of IT assets.
• Stay updated on latest technologies pertinent to IT support.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor’s degree in Computer Science is a plus

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Office Applications
• Hardware Repair

Soft Skills

• Communication
• Customer Service
• Time Management
• Problem-Solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux OS: Familiarity with Linux operating systems for troubleshooting.
• Knowledge of cloud services like AWS or Azure: Basic understanding of cloud technologies and their integration.

Benefits

• Competitive salary and performance bonuses
• Medical aid and life insurance options
• Paid annual leave and personal days
• Opportunity for professional development and certification

Company Culture

• Inclusive Environment: We promote an inclusive culture that values diversity and encourages innovation.
• Learning and Growth: Staff are encouraged to pursue personal and professional development opportunities.
• Team Spirit: We foster collaboration and teamwork across all levels of the company.