IT Support Technician

Job Description

We are looking for an IT Support Technician to manage our technical support services in Port Elizabeth. You will troubleshoot hardware and software issues, configure systems, and assist users in resolving technical problems while ensuring high levels of customer satisfaction.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Assist in setting up user accounts and permissions.
• Conduct regular maintenance checks on IT equipment.
• Document issues and resolutions in the support database.
• Participate in training sessions for new staff on IT systems and protocols.
• Ensure confidentiality and security of sensitive data.
• Assist in updating and maintaining IT policies and procedures.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor’s degree in Computer Science is a plus

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Office Applications
• Hardware Repair

Soft Skills

• Communication
• Customer Service
• Time Management
• Problem-Solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux OS: Familiarity with Linux operating systems for troubleshooting.
• Knowledge of cloud services like AWS or Azure: Basic understanding of cloud technologies and their integration.

Benefits

• Competitive salary and performance bonuses
• Medical aid and life insurance options
• Paid annual leave and personal days
• Opportunity for professional development and certification

Company Culture

• Inclusive Environment: We promote an inclusive culture that values diversity and encourages innovation.
• Learning and Growth: Staff are encouraged to pursue personal and professional development opportunities.
• Team Spirit: We foster collaboration and teamwork across all levels of the company.