Help Desk Technician

Job Description

We are seeking a dedicated Help Desk Technician to join our team. The ideal candidate will possess strong problem-solving skills and a passion for technology. You will be responsible for providing first-line support, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities

• Serve as the first point of contact for IT support inquiries.
• Diagnose and resolve IT-related problems with minimal supervision.
• Assist in network setup, maintenance, and troubleshooting.
• Install, configure, and upgrade hardware and software as needed.
• Monitor and maintain IT equipment inventory and software licensing.
• Provide excellent customer service and ensure user satisfaction.
• Participate in ongoing training and development opportunities.
• Work with team members to assess and improve service processes.
• Provide feedback on the IT support tools and resources.
• Collaborate with external vendors for hardware and software issues.

Requirements

Education

• Degree in Computer Science or related field
• Additional IT certifications are an advantage

Experience

• 3+ years of experience in help desk support or IT service desk role

Technical Skills

• Mac OS and Linux
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Certification

Languages

• English: Fluent

Advantageous

• Familiarity with mobile device support: Experience in supporting mobile devices and applications.
• Ability to work under pressure: Demonstrated ability to handle stressful situations effectively.

Benefits

• Comprehensive health insurance
• Year-end bonuses based on performance
• Paid time off for public holidays
• Access to training and development resources

Company Culture

• Continuous Improvement: Commitment to continuous improvement and professional development for all staff.
• Work-Life Balance: We support a healthy work-life balance for all employees.
• Employee Recognition: Recognizing and rewarding individual and team efforts is important to us.