IT Support Technician

Job Description

As our IT Support Technician in Johannesburg, you will be responsible for a range of tasks including troubleshooting, managing user accounts, and ensuring the integrity of our IT systems. We are looking for someone with strong problem-solving skills and a customer service-oriented approach.

Responsibilities

• Deliver high-quality technical support and customer service.
• Setup and manage user accounts and permissions.
• Monitor and maintain network performance and security.
• Troubleshoot and resolve connectivity issues.
• Maintain documentation of IT processes, policies, and user requests.
• Coordinate with third-party vendors for hardware repairs and services.
• Support IT projects and initiatives as required.

Requirements

Education

• Diploma in Information Technology, Computer Science or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows Operating Systems
• Network Configuration
• Active Directory
• MS Office Suite

Soft Skills

• Excellent communication skills
• Customer service orientation

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with Linux Operating Systems: Familiarity with Linux systems and basic commands.
• Knowledge of cloud services (AWS, Azure): Understanding of cloud infrastructure and services.

Benefits

• Competitive salary package
• Medical aid contributions
• Paid time off and public holidays
• Training and development opportunities

Company Culture

• Team Spirit: We foster a collaborative environment where each employee’s contributions are valued.
• Innovation: We encourage creative thinking and innovation in our processes and solutions.