IT Support Technician

Job Description

Join our team as an IT Support Technician in Durban, where you will use your technical expertise to resolve IT issues and improve our systems. Our ideal candidate has excellent communication skills and is passionate about providing the best support to our users.

Responsibilities

• Provide exceptional technical support to staff and clients.
• Monitor and manage system performance and network availability.
• Assist in the deployment of software and hardware upgrades.
• Troubleshoot network connectivity issues.
• Ensure proper IT security practices are followed.
• Provide technical training to users on new system features.
• Assist in planning and implementing IT projects.
• Oversee backup and recovery operations in compliance with company standards.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certification is preferred (e.g. CompTIA A+, Network+)

Experience

• 2-4 years of experience in IT support or a related field

Technical Skills

• Windows and macOS systems
• Networking principles

Soft Skills

• Communication
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Familiarity with managing cloud-based services and environments.
• Knowledge of ITIL Framework: Understanding of IT service management principles and best practices.

Benefits

• Medical aid and additional health benefits
• Annual bonus based on performance
• Professional development opportunities
• Flexible working arrangements

Company Culture

• Team-Oriented: We value teamwork and collaboration in achieving our goals.
• Innovative Environment: We encourage innovative ideas and creative solutions from our team members.
• Inclusive Culture: We pride ourselves on having an inclusive workplace that embraces diversity.