IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be responsible for providing essential technical support to our employees, ensuring that their IT systems are operating smoothly. From troubleshooting software issues to configuring new hardware, your role will be critical in maintaining our company's technological infrastructure. You will need to effectively communicate with team members, manage time efficiently, and excel at problem-solving.

Responsibilities

• Respond to support requests in a timely manner.
• Handle user inquiries regarding hardware and software installations.
• Perform routine maintenance on IT systems.
• Assist in the setup of new IT installations.
• Collaborate with IT team in identifying and implementing improvements.
• Provide training and support for new IT systems.
• Help develop IT support documentation and user manuals.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with helpdesk software: Hands-on experience with IT service management tools and ticketing systems.
• Knowledge of cybersecurity practices: Familiarity with basic cybersecurity measures to protect IT infrastructure.

Benefits

• Competitive salary
• Medical aid and pension contribution
• Flexible working hours
• Opportunities for professional development

Company Culture

• Employee Growth: We promote a culture of continuous learning with opportunities for growth.
• Team Collaboration: We believe in teamwork and support each other to achieve common goals.
• Work-life Balance: We encourage a healthy work-life balance and flexible work environments.