Hospitality Manager

Job Description

We are seeking a Hospitality Manager to oversee operations at our Cape Town hotel. The ideal candidate will be responsible for enhancing guest satisfaction and managing hotel resources effectively. This role requires strong leadership skills and a passion for hospitality.

Responsibilities

• Manage staff scheduling and allocate resources effectively.
• Evaluate employee performance and provide constructive feedback.
• Strategise to increase market share and brand visibility.
• Conduct regular inspections to maintain the hotel's standards.
• Facilitate training programs to enhance service quality.
• Build a positive work environment that fosters team spirit.
• Handle guest inquiries and resolve issues promptly.
• Create and implement operational policies and procedures.
• Review and manage inventory levels for supplies and amenities.
• Coordinate with the marketing team to drive promotions and events.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Additional training in hospitality management is desirable

Experience

• 5 years of management experience in a hospitality setting

Technical Skills

• Customer Service
• Operations Management

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Certified Hospitality Supervisor (CHS)
• Food and Beverage Management Certification

Languages

• English: Fluent

Advantageous

• Experience with online booking systems: Proficiency in using various online platforms for booking and reservations.
• Knowledge of local tourism trends: Understanding of the tourism market and trends in Cape Town.

Benefits

• Comprehensive health cover and supplementary benefits.
• Flexible working days with remote options available.
• Professional development and training opportunities.
• An inclusive and supportive work environment.

Company Culture

• Innovation: We embrace innovative approaches in hospitality and management.
• Diversity: Diversity is at the heart of our culture, and we celebrate varied perspectives.
• Wellness: Employee wellness programs to promote a healthy work-life balance.