IT Support Technician

Job Description

We are looking for an IT Support Technician to provide excellent customer service and technical support. The successful candidate will troubleshoot hardware and software issues, provide assistance to users, and maintain technological systems.

Responsibilities

• Respond to user inquiries and support requests.
• Troubleshoot and resolve technical issues in a timely manner.
• Assist with the setup of new user workstations.
• Monitor and maintain system performance.
• Document support solutions for future reference.
• Provide training to users on new systems and applications.
• Collaborate with the IT team on ongoing projects.
• Participate in the improvement of IT processes and solutions.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows OS
• Networking
• Ticketing Systems

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in cloud services (AWS, Azure): Knowledgeable in managing IT resources using cloud services.
• Familiarity with cybersecurity best practices: Understanding of cybersecurity frameworks to enhance data protection.

Benefits

• Competitive salary and performance bonuses
• Health and wellness programs
• Professional development opportunities
• Friendly and supportive work environment

Company Culture

• Team Collaboration: We promote teamwork to enhance our problem-solving abilities.
• Innovation: We encourage the sharing of new ideas to create a cutting-edge IT support experience.