IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll be pivotal in resolving technical issues and supporting end-users in Bloemfontein. You're expected to deliver prompt technical assistance and maintain systems performance, ensuring our clients are satisfied.

Responsibilities

• Provide first-tier technical support to users.
• Assist with setting up workstations, including hardware installation.
• Identify and resolve IT-related problems efficiently.
• Maintain user accounts and manage permissions.
• Ensure compliance with IT policies and procedures.
• Conduct basic training sessions for staff on IT systems.

Requirements

Education

• Degree in Information Technology or relevant field

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux OS
• Hardware Repair

Soft Skills

• Time Management
• Team Collaboration

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Knowledge of Voice over IP technology and troubleshooting.
• Experience with remote support tools: Proficient in using tools for remote desktop support.

Benefits

• Comprehensive medical aid
• Contribution towards retirement fund
• Flexible work hours
• Opportunities for career advancement

Company Culture

• Innovation: We foster creativity and encourage team members to bring new ideas to the table.
• Continuous Improvement: We are committed to continuous improvement and learning, both personally and professionally.
• Team Spirit: We celebrate successes together and support each other's growth.