IT Helpdesk Technician

Job Description

Join our dedicated IT Support team as an IT Helpdesk Technician. You will be responsible for resolving technical issues, providing excellent customer service, and contributing to the overall efficiency of our IT operations.

Responsibilities

• Provide exceptional customer service while assisting users.
• Maintain a log of all IT support activities.
• Assist in implementing IT security measures.
• Prepare reports on support activities and issues.
• Stay updated with emerging technologies and trends.
• Contribute to the continuous improvement of IT processes.
• Engage with team members on problem-solving strategies.

Requirements

Education

• National Certificate in IT or equivalent
• Degree in IT or related field is preferred

Experience

• 3+ years of experience in helpdesk support

Technical Skills

• Mac OS

Soft Skills

• Team Player

Languages

• English: Fluent

Advantageous

• Experience with Remote Desktop tools: Knowledge in supporting users through Remote Desktop applications.
• Familiarity with ITIL practices: Understanding of ITIL principles is a plus.

Benefits

• Comprehensive medical aid
• Retirement savings plan
• Access to training courses and workshops
• Work-life balance initiatives

Company Culture

• Team Collaboration: We believe in teamwork and collaboration, valuing input from every team member.
• Customer-centred Approach: Our focus is on delivering the best service and support to our clients.