IT Support Technician

Job Description

We are excited to announce an opening for an IT Support Technician in Johannesburg. You will play a crucial role in supporting our IT operations, assisting clients with technical issues, and ensuring high levels of customer satisfaction. If you're passionate about technology and problem-solving, apply today!

Responsibilities

• Resolve IT issues for clients, ensuring timely responses.
• Support hardware and software installations and upgrades.
• Manage user accounts and permissions.
• Conduct regular maintenance on IT equipment.
• Develop training materials for end-user education.
• Participate in IT projects aimed at improving systems and processes.
• Help maintain an inventory of hardware and software assets.
• Assist with cybersecurity measures and protocols.
• Work on scheduled maintenance tasks to prevent issues.
• Provide feedback on service improvement opportunities.

Requirements

Education

• Diploma in Information Technology or relevant field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows and Linux OS
• Networking
• Active Directory
• Help Desk Software

Soft Skills

• Communication skills
• Problem-solving
• Customer service orientation

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• CompTIA A+ Certification: Certification indicating skills in computer hardware and software support.
• Experience with VoIP systems: Familiarity with Voice over IP technologies for telephony solutions.

Benefits

• Competitive salary with performance bonuses
• Medical aid scheme
• Training and professional development opportunities
• Work-life balance initiatives

Company Culture

• Teamwork: We believe in strong teamwork and collaboration in our workplace.
• Innovation: We encourage innovative thinking and continuous improvement in all aspects.
• Diversity: We value diversity and inclusion within our team to reflect the communities we serve.