IT Support Technician

Job Description

As an IT Support Technician, you'll play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to users. You'll be responsible for troubleshooting hardware and software issues, maintaining network infrastructure, and providing training and support to end-users. We’re looking for an individual who is proactive, customer-focused, and has a knack for problem-solving.

Responsibilities

• Respond to and resolve help desk tickets in a timely manner.
• Conduct regular system checks and backups.
• Train staff on new software applications and tools.
• Collaborate with the IT team on various projects.
• Identify potential areas for improvement in IT systems and processes.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2-4 years of experience in IT support or technical assistance

Technical Skills

• Windows Operating Systems
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Knowledge in managing users and groups in Active Directory.
• Experience with Office 365: Familiarity with Office 365 applications and administration.

Benefits

• Medical aid and retirement fund contributions
• Performance-based bonuses
• Paid time off and leave benefits
• Continuous learning and development opportunities

Company Culture

• Teamwork: We believe in collaboration and strive for a supportive team environment.
• Innovation: We encourage creative thinking and innovative solutions to problems.
• Professional Growth: We promote continuous personal and professional development.