IT Support Technician

Job Description

We are seeking a motivated IT Support Technician in Bloemfontein. This position will require you to assist with various IT issues, manage help desk tickets effectively, and support system updates and configurations. If you have a strong understanding of IT systems and a commitment to customer satisfaction, we want you on our team.

Responsibilities

• Manage the help desk and respond to support tickets promptly.
• Install, configure, and troubleshoot desktop and laptop computers.
• Ensure IT security protocols are followed across the organization.
• Assist in maintaining network infrastructure and server management.
• Provide follow-up communication to users on issue resolutions.
• Develop and update IT user manuals and documentation.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows and Linux OS
• Networking
• Hardware Troubleshooting

Soft Skills

• Effective Communication
• Patience

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (e.g., AWS or Azure): Familiarity with cloud solutions and deployment strategies.
• Experience in using ticketing systems: Proficiency in managing support tickets using platforms like Zendesk or Freshdesk.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Collaborative Environment: We promote teamwork and encourage sharing of ideas among colleagues.
• Continuous Learning: Our team values improvement and we offer ongoing training and learning opportunities.
• Diversity and Inclusion: We celebrate diverse backgrounds and ensure an inclusive workplace for all.