IT Support Technician

Job Description

We are on the lookout for a skilled IT Support Technician to join our team in Johannesburg. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their systems run smoothly and efficiently. You will troubleshoot hardware and software issues, assist with network configurations, and contribute to the overall support strategy.

Responsibilities

• Act as a liaison between the IT department and clients regarding technical issues.
• Analyze client feedback and implement improvements to service delivery.
• Ensure compliance with company policies and procedures.
• Assist in the setup of new hardware and software for clients.
• Perform system backups and recovery operations when necessary.

Requirements

Education

• Bachelor’s degree in Computer Science or IT-related field
• Certification in ITIL or similar is advantageous

Experience

• 3+ years of experience in IT support roles

Technical Skills

• ITIL Framework
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Basic coding skills in Python or PowerShell: Ability to write simple scripts for automation tasks.
• Understanding of cybersecurity principles: Knowledge of basic cybersecurity practices to enhance IT security.

Benefits

• Comprehensive health insurance coverage
• Generous vacation and leave policy
• Opportunities for further education and training
• Remote work flexibility

Company Culture

• Team Spirit: Collaboration and teamwork are at the heart of our operations.
• Work-Life Balance: We support a healthy work-life balance for our employees.
• Community Engagement: We encourage our team members to engage with and give back to the community.