IT Support Technician

Job Description

We are seeking an IT Support Technician who excels in troubleshooting and resolving technical issues while providing unparalleled customer service. The ideal candidate will have extensive experience with hardware, software, and network diagnostics.

Responsibilities

• Assist with the installation of new hardware and software.
• Maintain a positive attitude while resolving IT issues.
• Troubleshoot printer, fax, and other office equipment.
• Conduct regular system maintenance and backups.
• Provide input on IT policy improvements.
• Work under the direction of the IT Manager.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Communication

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Certification in IT fundamentals and support skills.
• Experience with VoIP systems: Hands-on experience with configuring and troubleshooting VoIP technology.

Benefits

• Medical aid contributions
• Retirement fund contributions
• Promotion opportunities
• Flexible working hours

Company Culture

• Team Work: We believe in working together to achieve common goals and objectives.
• Innovation: Encouraging creativity and new ideas to improve our services.
• Work-Life Balance: We promote a healthy work-life balance for our employees.