IT Support Technician

Job Description

Join our team as an IT Support Technician, where you'll provide essential support for technical issues, ensuring our systems run smoothly and users receive timely assistance. Your skills in troubleshooting and customer service will be key to your success.

Responsibilities

• Serve as the first point of contact for technical support.
• Maintain an inventory of IT equipment and supplies.
• Manage desktop environments and ensure optimal performance.
• Troubleshoot user issues and escalate where necessary.
• Conduct onboarding for new employees with respect to IT systems.
• Monitor system performance and suggest necessary upgrades.
• Build and maintain positive relationships with users.

Requirements

Education

• Bachelor's degree in Computer Science or equivalent field
• Relevant IT certifications are beneficial

Experience

• 3+ years of comprehensive IT support experience

Technical Skills

• Troubleshooting
• Hardware Repair

Soft Skills

• Customer Service
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with Linux operating systems: Basic understanding of Linux commands and system administration.
• Knowledge of IT security protocols: Understanding basic IT security measures and practices.

Benefits

• Comprehensive health insurance
• Generous leave policy including paid sick leave
• Career development training
• A supportive work environment

Company Culture

• Work-Life Balance: We prioritize a healthy balance between work and personal life for our employees.
• Diversity and Inclusivity: We embrace diverse backgrounds and perspectives as key to our success.
• Team Spirit: Our team collaborates closely and celebrates achievements together.