IT Support Technician

Job Description

Join our expanding IT team as an IT Support Technician. You will be tasked with maintaining our IT infrastructure, resolving user queries promptly, and providing outstanding customer service. As an essential part of our team, your expertise will help drive our technological advancements.

Responsibilities

• Respond to support requests in a timely manner.
• Maintain user accounts, permissions, and access control.
• Support networking issues and assist with connectivity solutions.
• Assist in the implementation of IT security measures.
• Collaborate with the IT team to improve system efficiency.
• Resolve hardware and software conflicts and issues.
• Carry out routine backups and restoration processes as required.

Requirements

Education

• Diploma in Information Technology or related field
• Certification in IT Support (e.g., CompTIA A+, Microsoft Certified)

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services like AWS or Azure: Familiarity with cloud computing platforms is a plus.
• Knowledge of cybersecurity principles: Understanding information security best practices.

Benefits

• Competitive salary package
• Health insurance benefits
• Continuous training and development opportunities
• Flexible working hours
• Performance-based bonuses

Company Culture

• Teamwork: We foster a collaborative environment where teamwork is encouraged.
• Innovation: We value innovative thinking and encourage employees to propose new ideas.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.