IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in our IT department, assisting users with technical problems, managing support tickets, and ensuring efficient IT service delivery. We are looking for a tech-savvy individual eager to grow in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Ensure proper functionality of equipment by performing regular maintenance.
• Compile reports on IT support issues and resolutions for management.
• Maintain inventory of IT hardware and software resources.
• Assist in network security measures and protocols.
• Provide training to staff on new technology initiatives.

Requirements

Education

• IT-related qualification
• Bachelor's degree in Computer Science is preferred

Experience

• 3-5 years of experience in a technical support role

Technical Skills

• Active Directory
• Network Security

Soft Skills

• Communication Skills
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of cybersecurity basics to assist with IT security measures.
• Experience with cloud-based services: Familiar with cloud platforms such as AWS, Google Cloud, or Azure.

Benefits

• Comprehensive health insurance plans
• Annual leave and sick leave
• Professional development programs
• Flexible working hours and work from home options

Company Culture

• Diversity: We value diversity and strive for an inclusive workplace where everyone feels welcomed.
• Continuous Improvement: We encourage our team members to continuously seek opportunities for improvement in their roles.
• Respect: A respectful workplace is essential for collaboration and success in our operations.