IT Support Technician

Job Description

As an IT Support Technician, you will be the go-to person for resolving technical issues and providing support to our users in Bloemfontein. This is a hands-on role that requires problem-solving skills and a proactive approach to IT support.

Responsibilities

• Resolve system and application issues reported by users through help desk software.
• Maintain and update inventory of IT assets.
• Collaborate with the IT team to improve support processes.
• Assist in the deployment of new hardware and software solutions.
• Monitor IT systems performance and report anomalies.
• Provide input on technology purchases and upgrades.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is preferred

Experience

• 2-3 years of experience in IT support or a related role

Technical Skills

• Windows OS
• Networking
• Office Suites (MS Office, Google Workspace)
• Help Desk Software

Soft Skills

• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Benefits

• Competitive salary package
• Health care benefits
• Paid time off and sick leave
• Opportunities for skill development
• Flexible work hours

Company Culture

• Teamwork: We promote a collaborative environment where every team member's contribution is valued.
• Innovation: Our culture encourages innovation and creative solutions to meet client needs.
• Diversity: We believe a diverse team enhances our ability to serve clients effectively.