IT Support Technician

Job Description

We are looking for an IT Support Technician to join our growing team in Port Elizabeth. The ideal candidate will manage IT issues and provide exceptional user support, ensuring the smooth operation of systems across the organization. A friendly personality and technical expertise are essential as you will be the first point of contact for our staff.

Responsibilities

• Respond promptly to IT support queries via phone, email, and in-person.
• Assist in the setup of new users and IT equipment.
• Ensure adherence to IT policies and procedures.
• Conduct routine maintenance checks on IT systems.
• Collaborate with other departments to resolve technical challenges.
• Stay updated on industry trends and technologies to offer the best service.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• ITIL Foundation certification is preferred

Experience

• 2-3 years of experience in a similar role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Adaptability
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified IT Professional (MCITP)

Languages

• English: Fluent

Advantageous

• Experience in a customer service role: Background in providing quality service to clients.
• Knowledge of VoIP technology: Understanding of Voice over Internet Protocol systems.

Benefits

• Health and wellness programs.
• Performance bonuses based on results.
• Opportunities for career advancement within the company.
• Work-life balance initiatives.

Company Culture

• Innovative Thinking: We encourage creative solutions and out-of-the-box thinking to solve problems.
• Diversity and Inclusion: We believe in a diverse workforce where every individual is valued for their contributions.
• Community Engagement: Our team is involved in community projects and outreach, enhancing our local presence.