IT Support Technician

Job Description

Our Durban office is on the lookout for a proactive IT Support Technician. Your responsibilities will include managing service requests, maintaining computer systems, and training staff on IT systems. If you have a flair for problem-solving and a passion for technology, this is the role for you. Join us and become part of a supportive team committed to delivering high-quality IT support.

Responsibilities

• Coordinate with cross-functional teams to solve IT issues.
• Implement measures to improve system performance and security.
• Capture feedback from users to improve service delivery.
• Stay updated with the latest technology trends and updates.
• Assist users in using remote access technologies.
• Oversee system diagnostics and maintenance schedules.
• Prepare reports on IT service metrics and trends.
• Engage in continuous learning to enhance technical skills.
• Ensure software licenses are up to date and compliant.
• Participate in IT projects as required.

Requirements

Education

• Relevant IT certification or diploma in IT support or related field is required
• Bachelor's degree in IT or equivalent is preferred

Experience

• 3+ years of professional experience in a tech support role

Technical Skills

• Mac OS
• VPN Configuration

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of network security practices: Proficiency in implementing basic security measures in networks.
• Experience with remote desktop support tools: Familiarity with remote assistance software to support users.

Benefits

• Comprehensive health coverage and wellness initiatives
• Annual bonuses based on performance
• Opportunities for skills development and training
• Work-life balance with flexible hours

Company Culture

• Continuous Learning: We support ongoing learning and development to keep our staff current with technology trends.
• Community Engagement: We engage with the community through charity and volunteering initiatives.
• Work-Life Balance: Encouragement of maintaining a healthy work-life balance for all employees.