IT Support Technician

Job Description

As an IT Support Technician, you will play a critical role in maintaining and enhancing the IT infrastructure. You will be responsible for troubleshooting hardware and software issues, providing support to end-users, and ensuring smooth operations across various systems.

Responsibilities

• Manage and monitor active IT support tickets and maintain user satisfaction.
• Evaluate technical solutions and recommend upgrades or changes.
• Assist with network installations and configurations.
• Work with external vendors to resolve technical issues.
• Conduct user training sessions and workshops as necessary.
• Participate in team meetings to discuss IT strategies and updates.

Requirements

Education

• Diploma in IT or Computer Science
• Bachelor's degree in a related field preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• ITIL Framework
• Active Directory

Soft Skills

• Problem-solving
• Team Player

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with VoIP technology and setup.
• Basic scripting knowledge: Understanding of scripting languages like Python or Bash.

Benefits

• Comprehensive medical aid
• Annual performance bonuses
• Employee discounts on services
• Support for professional development and certifications

Company Culture

• Continuous Learning: We value ongoing education and provide resources for skill development.
• Diversity and Inclusion: We are committed to building a diverse workforce that reflects our community.