IT Support Technician

Job Description

Tech Innovations Inc. seeks a dedicated IT Support Technician to support our Durban operations. This role involves resolving technical inquiries and maintaining IT equipment, contributing to our mission of exceptional customer satisfaction.

Responsibilities

• Act as the first point of contact for IT support inquiries.
• Diagnose and resolve technical hardware and software issues.
• Install and configure computer systems and applications.
• Conduct regular system checks and maintenance.
• Provide support for network-related issues.
• Maintain compliance with IT security policies.
• Assist in data backup and recovery procedures.
• Develop guides and documentation for users and staff.
• Contribute to team meetings and provide feedback on IT processes.

Requirements

Education

• National Diploma in Information Technology or Computer Science
• IT Industry Certifications (e.g., ITIL, A+) are advantageous

Experience

• 1-2 years of experience in a technical support role

Technical Skills

• Remote Support Tools
• Active Directory

Soft Skills

• Problem-solving
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Exposure to Cloud Services: Familiarity with cloud service platforms such as AWS or Azure.
• Experience with System Monitoring Tools: Hands-on experience with monitoring and logging tools.

Benefits

• Comprehensive health and wellness benefits
• Paid time off and holiday leave
• Training and development opportunities
• Performance bonuses

Company Culture

• Supportive Environment: Our culture is built around supporting one another and fostering growth.
• Continuous Improvement: We seek feedback and encourage personal and professional development.
• Community Engagement: We actively engage in our community and encourage volunteerism.