E-commerce Manager

Job Description

As an E-commerce Manager, you will be responsible for planning, implementing, and overseeing our e-commerce business strategy. Your expertise will help drive our online sales growth and enhance customer satisfaction.

Responsibilities

• Formulate short and long-term strategic goals for the e-commerce department.
• Conduct market research to keep up with trends and customer preferences.
• Utilize SEO and Google Analytics for data-driven decision-making.
• Lead cross-functional teams to enhance online marketing efforts.
• Ensure compliance with e-commerce regulations and best practices.
• Monitor customer feedback and satisfaction, implementing improvements where needed.
• Manage the e-commerce budget, tracking expenditures and ROI.
• Train and mentor junior team members in e-commerce best practices.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in E-commerce is preferred

Experience

• 5+ years of experience in an e-commerce environment

Technical Skills

• Digital Marketing Tools
• Project Management

Soft Skills

• Leadership
• Customer Focus

Certifications

• HubSpot Inbound Marketing Certification
• AWS Certified Cloud Practitioner

Languages

• English: Fluent

Advantageous

• Familiarity with email marketing tools: Experience with platforms like Mailchimp or Klaviyo for email marketing campaigns.
• Experience in mobile commerce: Understanding of mobile shopping and optimization strategies.

Benefits

• Comprehensive medical aid and dental cover
• Annual performance bonuses
• Work-from-home options available
• Training and development opportunities

Company Culture

• Inclusive Environment: We are dedicated to creating a diverse and inclusive workspace for all employees.
• Continuous Improvement: We encourage ongoing learning and professional growth.
• Work-Life Balance: We support a healthy work-life balance for all our staff.