IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in providing technical assistance and support to clients. Your responsibilities will include troubleshooting hardware and software issues, maintaining IT systems, and ensuring optimal performance of technology resources.

Responsibilities

• Act as the first point of contact for IT support queries.
• Ensure timely resolution of support tickets.
• Inventory and track IT equipment.
• Maintain a supportive and friendly relationship with users.
• Coordinate with third-party vendors for repairs and maintenance.
• Evaluate and implement new IT solutions as required.

Requirements

Education

• Bachelor's degree in Information Technology or related field is preferred

Experience

• 3+ years of experience in IT support or technical assistance

Technical Skills

• Linux OS
• Remote Desktop Support
• Virtualization

Soft Skills

• Time Management
• Customer Service

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud platforms such as AWS or Microsoft Azure.
• Basic scripting skills: Understanding of scripting languages to automate common tasks.

Benefits

• Comprehensive health insurance plans
• Retirement savings plans with company match
• Access to ongoing professional development
• Work-life balance initiatives

Company Culture

• Customer-focused: Our approach is driven by our commitment to client satisfaction and service excellence.
• Innovation-driven: We encourage our team to think creatively and propose innovative solutions.
• Respect and Integrity: Every employee's voice is valued, promoting a respectful and trustworthy environment.