IT Support Technician

Job Description

As an IT Support Technician, you'll play a crucial role in ensuring all IT systems run smoothly. You will diagnose and resolve technical issues, offer support services, and help implement best practices to enhance system performance.

Responsibilities

• Provide first-line technical support via phone, email, and remote desktop.
• Troubleshoot hardware and software issues, escalating complex matters as needed.
• Install and configure computer systems and applications.
• Maintain documentation of issues and resolutions.
• Assist with network setup and maintenance.
• Train users on software and hardware use.
• Ensure compliance with company policies and procedures.
• Monitor system performance and resolve issues proactively.

Requirements

Education

• Diploma or equivalent in IT or related field

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Knowledge in managing and supporting Linux-based systems.
• Familiarity with ITIL framework: Understanding of IT service management best practices.

Benefits

• Competitive salary
• Health and wellness benefits
• Flexible working hours
• Opportunitities for professional development

Company Culture

• Team Environment: We promote teamwork and collaboration to achieve excellence.
• Growth Mindset: We encourage continuous learning and development for all employees.
• Inclusivity: A diverse team is a strong team; we welcome everyone to apply.