IT Support Technician in Durban

Job Description

We are on the hunt for a skilled IT Support Technician to join our team in Durban. As an integral part of our IT support unit, you'll be responsible for diagnosing hardware and software issues, providing exceptional support to our users, and ensuring seamless operations across all devices and networks. If you're tech-savvy and enjoy solving problems, we'd love to hear from you!

Responsibilities

• Monitor and maintain IT infrastructure, ensuring network security and performance.
• Assist in the development and implementation of IT policies and procedures.
• Collaborate with team members to improve support processes and enhance user experience.

Advantageous

• Knowledge of macOS: Experience in supporting macOS environments.
• Previous experience in customer service: Strong background in providing excellent customer service.

Benefits

• Performance bonuses
• Flexible working hours
• Training and certification opportunities
• Team-building events

Company Culture

• Continuous Learning: We encourage ongoing education and professional growth within the organization.
• Work-Life Balance: We support a healthy work-life balance and flexible schedules for our employees.