IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will diagnose and troubleshoot various hardware and software issues for users across our organization. Your expertise in IT support will be crucial in maintaining smooth operations and providing an exceptional service experience to our staff.

Responsibilities

• Serve as the primary point of contact for IT-related requests.
• Investigate and resolve hardware, software, and technical issues.
• Provide detailed communication with users regarding the status of their requests.
• Configure and manage user accounts and access permissions.
• Assist in developing training materials for users on IT systems.
• Conduct routine system checks to prevent issues before they arise.
• Work closely with third-party vendors for IT solutions.
• Support team members with urgent technical issues as required.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2-4 years of experience in IT support or help desk role

Technical Skills

• Troubleshooting Skills
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent
• Tswana: Conversational

Advantageous

• Familiar with cloud services: Experience with cloud platforms like AWS or Azure.
• Network Configuration Skills: Knowledge of setting up and configuring basic network equipment.

Benefits

• Comprehensive health insurance
• Year-end bonuses
• Workplace wellness programs
• Opportunities for growth and development

Company Culture

• Inclusivity: We value diversity and inclusivity, fostering a sense of belonging for all employees.
• Team Collaboration: Our teams work closely together to achieve common goals and support each other.
• Professional Development: We offer various opportunities for professional development and training.