IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Johannesburg. You will be responsible for troubleshooting and resolving technical issues for our users, ensuring smooth operation of hardware and software systems. A background in IT support or related fields is preferred.

Responsibilities

• Handle IT support tickets in a timely manner.
• Monitor system performance and network health.
• Collaborate with other IT staff on projects.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in IT support or technical roles

Technical Skills

• Active Directory
• Virtualization Technologies

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with ITIL Framework: Knowledge of ITIL practices for service management.
• Experience with cloud services: Understanding of cloud platforms like AWS or Azure.

Benefits

• Comprehensive health insurance
• Retirement plan with company matching
• Paid time off and holidays
• Opportunities for advancement

Company Culture

• Continuous Education: We support ongoing learning and skill development.
• Work-Life Balance: Our organization prioritizes a healthy work-life balance.
• Recognition: We acknowledge and reward the contributions of our team.