IT Support Technician

Job Description

As an IT Support Technician, you will play a pivotal role in ensuring our technical systems run smoothly and efficiently. You will be the first point of contact for technical issues, providing support to staff and assisting with troubleshooting and problem resolution.

Responsibilities

• Respond to help desk tickets and offer first-line support.
• Help staff with technical questions and resolve any issues.
• Participate in system installations, upgrades, and migrations.
• Maintain and update inventory of IT assets.
• Collaborate with other IT staff to troubleshoot complex issues.

Requirements

Education

• Relevant IT certifications (e.g., Microsoft Certified)

Experience

• At least 3 years of professional experience in IT support

Technical Skills

• Technical Troubleshooting
• Remote Desktop Support

Soft Skills

• Critical Thinking
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with VoIP Systems: Skills in managing and troubleshooting VoIP communications.
• Basic Scripting Knowledge: Ability to create simple scripts for automation tasks.

Benefits

• Annual performance bonuses
• Comprehensive medical coverage
• Work-from-home options
• Employee referral programs

Company Culture

• Innovation: We encourage innovative thinking and problem-solving in our everyday tasks.
• Integrity: We believe in conducting our business with honesty and integrity.
• Fun Environment: We strive to create a friendly and fun working environment.