IT Support Technician

Job Description

As an IT Support Technician, you will play a pivotal role in ensuring our technical systems run smoothly and efficiently. You will be the first point of contact for technical issues, providing support to staff and assisting with troubleshooting and problem resolution.

Responsibilities

• Provide technical support and troubleshooting for software, hardware, and networks.
• Set up and maintain workstations, printers, and other IT equipment.
• Assist users with technical issues through various communication channels.
• Document problems and solutions to improve support processes.
• Perform software installations and updates as needed.
• Monitor network systems to ensure optimal performance.

Requirements

Education

• Relevant IT certifications (e.g., Microsoft Certified)

Experience

• At least 3 years of professional experience in IT support

Technical Skills

• Technical Troubleshooting
• Remote Desktop Support

Soft Skills

• Critical Thinking
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Understanding of user management and group policies.
• Knowledge of Help Desk Software: Familiarity with ticketing systems such as Zendesk or Freshdesk.

Benefits

• Competitive salary package
• Paid time off and sick leave
• Health and fitness benefits
• Training and development opportunities

Company Culture

• Teamwork: We promote a culture of teamwork, encouraging collaboration and support within our teams.
• Employee Growth: Our management supports continuous learning and career development for all employees.
• Adaptability: In the tech field, we value adaptability and the ability to learn new technologies.