IT Support Technician

Job Description

Seeking a motivated IT Support Technician to provide technical support to our staff. You will play a crucial role in resolving IT issues and maintaining the overall efficiency of our IT infrastructure.

Responsibilities

• Respond to support requests and provide prompt solutions.
• Maintain a clean and organized IT environment.
• Assist with software installations and updates.
• Identify and escalate complex issues to the IT Manager.
• Participate in IT projects and initiatives as directed.
• Conduct regular system checks and maintenance.
• Provide training and support to other staff members.
• Ensure compliance with company policies and procedures.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Time management
• Communication

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cybersecurity principles: Understanding of basic cybersecurity practices to safeguard IT systems.
• Familiarity with hardware repairs: Experience in diagnosing and repairing IT hardware issues.

Benefits

• Comprehensive health cover
• Employee training and development programs
• Work-from-home options
• Annual performance bonuses

Company Culture

• Innovation: We foster a culture of innovation and creativity, allowing our team to thrive.
• Work-Life Balance: We believe in maintaining a healthy work-life balance to ensure employee well-being.
• Continuous Improvement: We encourage regular feedback and improvements to our processes and culture.