IT Support Technician

Job Description

Join us as an IT Support Technician in Midrand and be part of a dynamic team committed to delivering exceptional IT support. In this role, you will be responsible for troubleshooting hardware and software issues, helping users with technical challenges, and ensuring all IT processes run smoothly. We value innovative thinkers who can provide practical solutions.

Responsibilities

• Handle day-to-day technical support requests from staff.
• Provide remote support services using remote assistance tools.
• Keep records of technical issues and resolutions.
• Assist in the setup and configuration of workstations for new employees.
• Troubleshoot software and hardware conflicts and failures.
• Help maintain IT documentation and user manuals.
• Ensure proper backup and recovery procedures are followed.
• Participate in the upgrade and maintenance of IT systems.
• Provide feedback on common issues to improve support processes.
• Manage relationships with third-party IT service providers.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is an advantage

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows Operating System
• Networking
• Help Desk Software
• Active Directory

Soft Skills

• Customer Service
• Communication
• Time Management

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: A plus certification indicating a foundational understanding of IT support.
• Experience in a corporate environment: Familiarity with corporate IT practices and support.

Benefits

• Competitive salary and benefits package
• Access to ongoing training and professional development
• Health and wellness programs
• Flexible working hours

Company Culture

• Innovative Environment: We foster a culture of creativity and innovation in our team.
• Team Collaboration: We work as a cohesive unit to solve problems and provide solutions.
• Growth Opportunities: We encourage personal and professional growth with training and workshops.