Help Desk Analyst

Job Description

We are seeking a motivated Help Desk Analyst to join our team in Cape Town. You will be the first point of contact for users needing IT support, addressing software and hardware issues while ensuring excellent customer service.

Responsibilities

• Respond to daily incoming support requests and issues.
• Troubleshoot connectivity issues and other computer-related problems.
• Assist in the implementation of new IT initiatives.
• Record all support interactions for future reference.
• Participate in IT project implementations as needed.
• Review and update internal documentation related to IT support tasks.

Requirements

Education

• Relevant certification in IT Support

Experience

• 3+ years of experience in IT support roles.

Technical Skills

• Remote Support Tools
• Microsoft Office Suite

Soft Skills

• Adaptability
• Team Collaboration

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Familiarity with remote desktop software: Experience utilizing tools like TeamViewer or Remote Desktop for support.
• Knowledge of IT asset management: Experience in managing hardware and software inventories.