IT Support Specialist

Job Description

Are you an IT whiz with a flair for solving problems? We are on the lookout for an IT Support Specialist based in Durban, who will ensure our systems function efficiently. Responsibilities include troubleshooting network issues, managing software installations, and providing top-notch support to users across the organization.

Responsibilities

• Respond to technical support requests from users effectively.
• Execute hardware repairs and upgrades.
• Assist in maintaining data backups and recovery processes.
• Ensure compliance with IT security protocols.
• Create user accounts and manage access rights.
• Collaborate with IT team members on infrastructure improvements.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, or related field

Experience

• 3+ years of relevant experience in IT support

Technical Skills

• Active Directory
• IT Security Best Practices

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with IT service management tools: Experience with ticketing systems like JIRA or ServiceNow.
• Knowledge of scripting languages: Ability to write scripts for automation using PowerShell or Python.

Benefits

• Comprehensive health coverage
• Employer-sponsored retirement savings plan
• Work-life balance initiatives
• Support for professional certifications

Company Culture

• Innovation: We foster a culture where new ideas and creative solutions are encouraged.
• Work-Life Balance: We prioritize employee well-being and encourage a healthy work-life balance.