IT Support Technician

Job Description

We're on the lookout for an IT Support Technician to join our Johannesburg team. The ideal candidate will be responsible for providing high-quality IT support to our staff and clients, ensuring that all technical issues are resolved swiftly and efficiently. This role requires a mix of problem-solving skills and technical knowledge, with a focus on customer service.

Responsibilities

• Manage user accounts and permissions.
• Monitor system performance and security.
• Assist with backup and disaster recovery operations.
• Conduct research on new technologies to recommend improvements.
• Prepare reports on IT service performance.
• Provide excellent customer service to all clients and staff.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Remote Support Tools
• Linux OS

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with IT support ticketing software.
• Knowledge of cloud services: Experience with cloud computing platforms like AWS or Azure.

Benefits

• Comprehensive health insurance plans.
• Retirement savings plan with company match.
• Flexible working conditions.
• Support for further education and training.

Company Culture

• Inclusivity: Our workplace values diversity and inclusivity, creating a welcoming environment for all.
• Feedback Culture: We foster a culture of feedback to help our employees grow and improve.
• Work-Life Balance: We understand the importance of work-life balance and support our employees in achieving it.