IT Support Technician

Job Description

We are in search of a dedicated IT Support Technician to join our vibrant team in Johannesburg. In this role, you'll provide essential technical support to ensure system functionality and user satisfaction, utilizing your strong troubleshooting skills and knowledge of IT best practices.

Responsibilities

• Act as primary support for IT-related issues involving desktop, laptop, and mobile devices.
• Perform regular system upgrades and backups to protect data integrity.
• Assist with the deployment of new technology initiatives.
• Ensure compliance with IT security policies and procedures.
• Prepare reports on support activities and system performance.
• Provide support for remote work solutions and connectivity issues.
• Stay updated with emerging technologies and recommend improvements.

Requirements

Education

• National Certificate in Information Technology
• Bachelor's degree in IT or related field is preferred

Experience

• 2+ years of relevant experience in IT support

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Communication
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with cloud-based services and applications.
• Knowledge of IT compliance standards: Understanding of compliance requirements in IT operations.

Benefits

• Comprehensive health insurance
• Retirement fund contributions
• Flexible work hours
• Employee wellness programs and activities

Company Culture

• Innovation: We encourage innovation and support new ideas from all team members.
• Employee Recognition: We recognize and reward employees for their contributions and achievements.
• Work-Life Balance: We promote a healthy work-life balance for our employees.