Desktop Support Technician

Job Description

We are seeking a dedicated Desktop Support Technician to join our growing team in Pretoria. This role requires providing top-notch technical support to end-users, troubleshooting hardware and software issues, and maintaining system integrity. Ideal candidates will possess a solid understanding of IT infrastructure and priorities customer satisfaction.

Responsibilities

• Provide technical support for desktop systems and applications.
• Diagnose and resolve hardware and software issues.
• Assist with the configuration and installation of new computers and peripherals.
• Maintain accurate records of support requests and resolutions.
• Conduct regular checks and maintenance of IT systems.
• Support users in a Windows environment with various office applications and connectivity issues.
• Train team members on best practices for hardware and software usage.
• Collaborate with other IT team members to improve system reliability.
• Stay updated with new technology to offer improved user support.
• Provide remote support to employees when necessary.

Requirements

Education

• IT Degree or relevant qualification
• Postgraduate qualification in IT is advantageous

Experience

• 3-5 years of experience in desktop support

Technical Skills

• Client Configuration
• Remote Desktop Support

Soft Skills

• Teamwork
• Attention to Detail

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer or similar for remote troubleshooting.
• Knowledge of IT security best practices: Awareness of cybersecurity risks and best practices for safeguarding systems.

Benefits

• Medical aid coverage
• Retirement savings plan with matching contributions
• Flexible working hours
• Training and professional development opportunities

Company Culture

• Collaboration: We value teamwork and encourage collaboration among our employees to foster creativity and innovation.
• Continuous Learning: We support an environment of continuous learning where employees have access to professional development.
• Emphasis on Diversity: Our company embraces diversity and promotes an inclusive workplace culture for all.