IT Support Technician

Job Description

We're on the lookout for a talented IT Support Technician to bolster our team in Durban. The successful candidate will have a solid background in hardware and software support, troubleshooting, and user assistance. If you're passionate about technology and excel in a fast-paced environment, we want you!

Responsibilities

• Deliver prompt tech support via phone, email, and in-person.
• Manage IT documentation and user manuals.
• Help identify and implement improvements to IT processes.
• Coordinate with vendors for the procurement of IT resources.
• Perform system backups and ensure data integrity.
• Communicate effectively with users to determine and address their needs.
• Assist in the deployment of new technologies across the company.
• Maintain a positive user experience during IT troubleshooting.

Requirements

Education

• Certification in IT Support or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years in technical support roles

Technical Skills

• Troubleshooting Skills
• VoIP Technologies

Soft Skills

• Communication
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience managing IT projects: Background in overseeing small-scale IT projects.
• Familiarity with IT asset management: Understanding of best practices for managing IT assets.

Benefits

• Comprehensive medical aid plan
• Employee referral bonuses
• Access to training and certification programs
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We strive for excellence and encourage ongoing growth and development.
• Employee Empowerment: Our staff is empowered to share ideas and take initiatives.
• Respectful Workplace: We create a respectful and welcoming workplace for all employees.