IT Support Specialist - Durban - Technical Support

Job Description

As an IT Support Specialist, you will provide exceptional technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Your role will focus on ensuring seamless IT operations and user satisfaction across the company.

Responsibilities

• Manage incoming support requests and prioritize issues.
• Assist with software installations and upgrades.
• Document troubleshooting processes for future reference.
• Communicate effectively with users concerning their IT needs.
• Provide recommendations for improvements to IT systems.
• Conduct regular training sessions for staff on new software.
• Support remote users with technical issues as needed.

Requirements

Education

• Diploma in IT or related field

Experience

• 3+ years of experience in technical support or helpdesk roles

Technical Skills

• Mac OS
• VoIP Systems

Soft Skills

• Teamwork
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of AWS or Azure services will be beneficial.
• Familiarity with ticketing systems: Experience using Helpdesk ticketing systems is an advantage.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Flexible work hours with remote options
• Team-building events and outings

Company Culture

• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive workplace.
• Innovation-Driven: We encourage our employees to bring creative solutions to the table.
• Flexibility: We offer flexible working hours and remote work options.