IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will troubleshoot and resolve IT issues reported by staff. Your role is vital in ensuring our IT systems run efficiently, and user issues are addressed promptly.

Responsibilities

• Evaluate and troubleshoot hardware failures, coordinating repairs as needed.
• Produce and maintain user guides and IT knowledgebase articles.
• Assist with setup and maintenance of servers and other IT infrastructure.
• Participate in IT projects aimed at improving service delivery and efficiency.
• Engage in continuous learning to stay updated on IT trends and technologies.

Requirements

Education

• Matric / Grade 12 is required
• Certification in ITIL or CompTIA is advantageous

Experience

• 2+ years of experience in a technical support capacity

Technical Skills

• Remote Desktop Connections
• Office Software Suite (MS Office)

Soft Skills

• Teamwork
• Attention to Detail

Certifications

• CompTIA A+

Languages

• English: Fluent
• Zulu: Conversational

Benefits

• Competitive salary and performance bonuses.
• Healthcare contributions.
• Opportunities for professional training and development.
• Flexible work hours.

Company Culture

• Supportive Environment: We prioritize a supportive atmosphere where employees can thrive and grow.
• Innovation Focus: Our company encourages innovative thinking and problem-solving.
• Team Collaboration: We foster teamwork and open communication across all levels.