IT Support Specialist

Job Description

We are seeking a skilled IT Support Specialist to join our Bloemfontein team. The ideal candidate will be responsible for troubleshooting technical issues, providing exceptional customer support, and maintaining IT infrastructure. If you’re passionate about technology and enjoy helping others, we’d love to hear from you!

Responsibilities

• Act as the first point of contact for IT support queries.
• Diagnose and resolve hardware and software issues efficiently.
• Manage user accounts and permissions across systems.
• Assist in the setup and configuration of new IT systems.
• Contribute to the development of IT policies and procedures.
• Participate in IT projects and contribute to continuous improvement initiatives.
• Keep abreast of new technologies to provide informed support.

Requirements

Education

• Diploma in Information Technology or a related field
• Additional certifications in IT support are preferred

Experience

• 1-3 years of relevant IT support experience

Technical Skills

• System Troubleshooting
• Help Desk Software

Soft Skills

• Problem Solving
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience with mobile device management: Skills in managing and supporting mobile devices within an enterprise environment.
• Knowledge of security best practices: Understanding of IT security measures and compliance strategies.

Benefits

• Attractive remuneration package
• Health and wellness programs
• Professional development opportunities
• Potential for remote work

Company Culture

• Diversity: We value diversity and inclusion in our workplace culture.
• Continuous Learning: Our team is dedicated to continuous improvement and learning.
• Employee Well-being: We prioritize the well-being and mental health of our employees.