IT Support Technician

Job Description

We are looking for an IT Support Technician based in Cape Town to join our growing team. This role involves providing top-notch technical support, managing IT systems, and ensuring that our technology runs smoothly for all users. The ideal candidate should have a strong background in troubleshooting hardware and software issues, as well as a passion for customer service.

Responsibilities

• Deliver excellent customer service while troubleshooting technical issues.
• Assist users with application and system-related inquiries.
• Setup and maintain remote access solutions for users.
• Work with vendors to resolve hardware and software problems.
• Conduct periodic training sessions for staff on new technologies.
• Participate in IT projects, assisting with implementation and support.
• Maintain up-to-date knowledge of ICT trends and best practices.
• Address any security vulnerabilities identified in the system.
• Assist in disaster recovery planning and execution.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Diploma in Information Systems or related field
• Bachelor’s degree in Computer Science is preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Database Management
• Scripting Skills

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services like AWS: Knowledge of cloud platforms and services can be a plus.
• Familiarity with Cybersecurity Practices: Understanding basic cybersecurity measures will be advantageous.

Benefits

• Comprehensive healthcare benefits
• Pension plan with employer contribution
• Generous leave policy for work-life balance
• Professional development opportunities

Company Culture

• Customer Focus: Our focus is on delivering exceptional service to our clients and supporting each other.
• Continuous Improvement: We believe in constantly improving our processes and skills to stay ahead in the industry.
• Work-Life Balance: We promote a healthy work-life balance to ensure our team is well-supported.