IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in East London. You will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This role offers opportunities for professional growth in a supportive and collaborative environment.

Responsibilities

• Manage and troubleshoot user accounts and permissions.
• Assist with data backups and recovery processes.
• Configure and maintain networking equipment.
• Offer guidance and support for remote users.
• Stay updated with the latest IT trends and technologies.
• Collaborate with other departments to enhance IT services.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in IT is preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Mac OS
• Hardware Repair

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation Certificate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Hands-on experience with Voice over IP technologies and solutions.
• Familiarity with remote desktop software: Knowledge of using remote desktop applications for user support.

Benefits

• Comprehensive health care package
• Retirement savings plan
• Paid time off and holidays
• Employee training programs

Company Culture

• Innovation Focus: We prioritize innovation and creativity in all our projects.
• Inclusivity: We are committed to creating an inclusive workplace for all.
• Community Engagement: We actively engage in community initiatives and support local projects.