IT Support Technician

Job Description

Seeking a proactive IT Support Technician who will be responsible for assisting users with technical issues, maintaining IT equipment, and ensuring smooth operations of IT systems. The ideal candidate will have a solid understanding of hardware and software troubleshooting, and a passion for helping others.

Responsibilities

• Respond to support tickets in a timely manner and prioritize tasks effectively.
• Document support requests, resolutions, and IT changes in the ticketing system.
• Collaborate with other IT team members on large-scale projects.
• Ensure compliance with company IT policies and data security protocols.
• Conduct regular maintenance and troubleshooting of audio-visual equipment.
• Assist in end-user training and support initiatives.

Requirements

Education

• Bachelor's degree in Computer Science or IT related field
• Certifications in ITIL or similar are a plus

Experience

• 3+ years of hands-on experience supporting IT systems

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Hands-on experience in using tools for remote desktop support.
• Knowledge of database management: Basic knowledge of database systems and management.

Benefits

• Comprehensive health insurance package
• Training and development opportunities
• Employee wellness initiatives
• Paid time off for professional development

Company Culture

• Diversity and Inclusion: We believe in creating a diverse workforce that reflects the communities we serve.
• Continuous Improvement: We are committed to continuous improvement and adaptability in our processes.