IT Support Technician

Job Description

We are searching for a skilled IT Support Technician to join our dedicated team in Bloemfontein. The ideal candidate will provide technical assistance to our clients, ensuring seamless technology operations. This role requires strong problem-solving abilities and excellent communication skills.

Responsibilities

• Troubleshoot network connectivity issues and resolve them efficiently.
• Coordinate with external vendors for equipment repairs and services.
• Monitor system performance and report significant issues to management.
• Assist in training staff on new software applications.
• Perform backup and recovery procedures to safeguard data.
• Stay updated with the latest IT trends and technologies.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications are advantageous

Experience

• 2-3 years of hands-on experience in IT support

Technical Skills

• Linux Operating Systems
• Remote Desktop Support

Soft Skills

• Time Management
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS or Azure): Hands-on experience in managing and deploying services in cloud environments.
• Knowledge of scripting languages: Basic understanding of scripting languages such as Python or PowerShell.

Benefits

• Comprehensive health benefits for employees
• Annual professional development budget
• Remote work opportunities available
• Employee wellness programs

Company Culture

• Continuous Improvement: We are dedicated to the continuous improvement of our processes and ourselves.
• Work-Life Balance: Promoting a healthy work-life balance for all employees.
• Team Collaboration: We value collaboration and teamwork among our staff to achieve common goals.