Technical Support Engineer

Job Description

Join our dynamic team as a Graphic Designer in Pretoria, where your creativity will flourish. You'll work on exciting projects, from branding to digital design, contributing to our clients' visual storytelling.

Responsibilities

• Deliver top-notch technical support for clients encountering IT-related issues.
• Resolve customer inquiries promptly and document interactions for better tracking.
• Analyze trends in technical issues to propose improvements in products and services.
• Train users on new software updates and functionalities.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Assist in the development of support tools and documentation for enhanced efficiency.
• Contribute to team meetings and provide feedback on customer experiences.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• IT certifications (CompTIA, CCNA, etc.) are a plus.

Experience

• 3+ years of experience providing technical support in a corporate environment

Technical Skills

• Technical Documentation
• Remote Support Tools

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS, Azure): Experience with supporting clients using cloud-based technologies.
• Experience with remote support software (TeamViewer, AnyDesk): Ability to assist customers effectively using remote support tools.

Benefits

• Comprehensive health insurance
• Generous leave policy
• Work-life balance initiatives
• Support for further education and training

Company Culture

• Passion for Technology: Our team is enthusiastic about technology and dedicated to providing the best solutions.
• Empowerment: We empower our employees to make decisions and take ownership of their work.
• Celebrating Diversity: We value diverse perspectives and ensure that every voice is heard at the table.